Introduction to Our

Issue Resolution Process

At Eight Homes, we are committed to providing excellent customer service and ensuring any concerns are handled promptly and fairly. We understand that sometimes issues may arise, and we want to make the resolution process as smooth and transparent as possible. Our issue resolution process consists of three key steps designed to address resolve issues efficiently and fairly:

Early Resolution

Our aim is to resolve an issue as quickly as possible at the frontline or the point of receipt. Your first point of contact is your Client Manager, please call or email them directly, alternately you can call reception, and they’ll connect you.

Internal Review

If you are not satisfied with the initial resolution, you can request an internal review. This allows for further assessment of the issue to ensure it has been handled appropriately and fairly. Please complete the ‘Issue Resolution’ form and we’ll respond within five business days.

Issue Resolution Form

External Review

If the outcome of the internal review doesn’t meet your expectation, you can seek an external review through agencies such as the Domestic Building Dispute Resolution Victoria (DBDRV). This step provides an independent evaluation of the issue.

If you are not an Eight Homes client but you have an issue you need to raise with us, please complete Issue Resolution Form and we’ll get back to you within 5 business days.

Our goal is to make sure every customer feels heard and valued. We encourage open communication and are committed to continuously improving our services based on customer feedback. If you have a concern, we are here to help you every step of the way.